Privacy Policy

Radical Group Inc. dba Intro (“Intro” or “we” or “us” or “our”) respects your privacy. This Privacy Policy (“Policy”) describes the types of Personal Information we collect when you interact with us, including but not limited to information provided when you access our websites (including www.intro.co) and however else you may interact with us (collectively, the “Service(s)” or “Intro Service(s)”). This Policy applies to all Intro Services, regardless of the platform or device used; it describes all Personal Information collected, used, transmitted, disclosed, stored, or maintained by us, including both electronic and paper records.

Please read this Policy carefully to fully understand how we collect, use, share, and protect your Personal Information. If you do not agree with this Privacy Policy, please do not use our Services.

This Privacy Policy explains:

What information may be used when you collect this service
Our use of cookies and other technology on our web-based Services
How we may use and share information we collect about you
The choices we offer, including how to access and update information

Information We Collect and Use

Information You Give Us. When you sign up for and use our Services as a customer or Expert (including when you use our online chatbot), we may collect and store. Personal Information you provide, including:
Personal Identifiers. We receive personal identifiers you provide (including, for example, information such as your name, email address, mailing address, telephone number, signature, or similar identifiers) and use them to respond to and complete your requests (including providing notifications and answers related to questions you submit), communicate with you for registration, customer service, and informational purposes (including sending you confirmation emails, notices, updates, invoices, and security alerts), and communicate with you for marketing purposes (including sending you news, promotions, special offers, information, offering you other products and services that we, our affiliates, or others believe may be of interest to you). If you win a prize on the site, we may use your address for shipping purposes. We may also create internal identification and reference codes to identify you in our electronic systems.
Communications and Submissions. We collect the information and content you submit when you submit questions, the calls you make with an expert, respond to questions as an expert, post information on our websites (including public testimonials and forum posts you may choose to submit), or otherwise voluntarily communicate with Intro. We also collect information you submit through contact, sign-up, and profile forms, email communications, and other submissions (including reviews and surveys), and when you speak with our customer service agents. We use this information to respond to and fulfill your requests, establish and manage our customer relations and customer service, and to provide and improve our websites, products, and services.
Intro Referral Information. If you use our referral program to recommend potential experts, to tell a friend about Intro, or to send a copy of a call to a friend, you may need to provide contact information for yourself and the friend. We will automatically send your friend a one-time email inviting him or her to visit the Sites. Intro stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.
Financial Information. We receive financial information such as payment card or PayPal™ information, and other related information to process payments for products and services you purchase and to issue expert and referral payments to you.
Commercial Information. We collect and generate commercial information and transaction information (such as records of products and services purchased on our websites or services you have enrolled in). We use this information to respond to and fulfill requests, improve our product and service offerings, communicate with you, tailor our marketing efforts, and for internal reporting purposes.
Inferences from the information listed above. We will use the information listed above to draw inferences about your preferences to help us develop and provide better products and services.
Audio and Visual Information. We receive any digital photos you share with us through our Services. We may also record customer service telephone calls for quality purposes and to meet our legal obligations. We will record video calls between you and experts.
Privacy Choices. We receive and retain any opt-outs or other choices related to how we collect, us, and disclose Personal Information.

Information Third Parties Provide About You. We may, from time to time, supplement the information we collect about you online with outside records from third parties in order to enhance our ability to serve you, to tailor our content to you and to offer you opportunities to purchase products or services that we believe may be of interest to you. These third party sources include:

Social Networks and Publicly Available Data. Our websites include social media features, such widgets like the “Share” button and similar functions. These features may collect your IP address, the pages you are visiting on our websites, and may set cookies to enable them to function as you have requested. Social media features and widgets are either hosted by a third party or directly on our websites.
Information That Is Collected from Marketing Partners and Data Providers. We may collect information about you from marketing partners and data providers, including but not limited to, personal identifiers, commercial information, and generally available information that helps us offer you products and services we think may interest you.
Information Collected from Affiliates. We may collect information about you from Intro affiliates’ websites and other places where we show you ads. We may collect information from these services such as personal identifiers, commercial information, and other generally available information.
Information Other Users Provide about You. Other users may provide us your personal identifiers (such as your email address) or other information in order to invite you to use the Intro Services or share content from the Intro Services with you. In this case, we will use the information for the purposes for which it was provided.
Other Information We Collect. We also may collect other information about you, your device, or your use of the services in ways that we describe to you at the point of collection or otherwise with your consent. You may choose not to provide us with certain types of information, but doing so may affect your ability to use some of the Intro Services.

Information We Get from Your Use of The Intro Services. We collect information about the Intro Services that you use and how you use them, like when you open one of our emails or view and interact with our ads and content (collectively, “Usage Information”). We use this information to provide and improve our products and services, tailor your experience on and across our websites and other services, tailor our marketing efforts, and to create aggregate internal reports on website usage and activity, such as views of certain pages and content. Usage Information includes: